Australian & International Pilots Association

AIPA Welfare

The AIPA Welfare team provides confidential peer support to AIPA members and their family who are experiencing significant personal difficulties with medical and emotional issues, workplace or family conflict, and professional performance or financial stresses.

AIPA Welfare pilot volunteers have received training in peer support and counselling at a non-professional level. Members or families in need of expert advice will be directed to appropriate professional services and resources.  During office hours, a Welfare Liaison Officer is available to listen to concerns and connect AIPA members to appropriate services or to a Welfare team member.

The AIPA Welfare number offers 24 hour support  +61 2 8307 7766

**If your enquiry relates to an issue with your current roster, please ring AIPA Scheduling on Bob and Dave's 24 hour number.

Other Resources
Pilot Assistance Network (PAN)
AIPA supports PAN, a group of pilots and partners who have volunteered to help fellow crew members and their families during difficult personal and professional situations.  Psychologists associated with PAN, have extensive experience in pilot issues can be contacted through the PAN website.  Further details are available at

EAP (for Qantas Group Pilots)
Converge International supplies confidential company funded EAP services for Qantas Group employees.  Further details are available by CLICKING HERE, by accessing the Converge International website or dialling 1300 687 327 or +61 3 8260 5300  (outside Australia). 

Qantas Medical
The Medical reception phone number is +61 2 9691 7645 should you require medical assistance.

Immediate contacts for emergency 24 hour support
13 11 14

Beyond Blue
1300 22 4636